Cancellation policy

We understand that plans can change, and sometimes cancellations are unavoidable. If you need to cancel an appointment, please provide at least 48 hours’ notice so we can offer the slot to another client.

If a cancellation is made without contacting us directly, or with less than 48 hours’ notice, the full appointment fee may still apply and may not be refunded.

Whenever possible, we will work with you to reschedule your appointment promptly, ensuring your dog doesn’t miss out on the benefits of their treatment