Privacy policy 

1. Introduction

Sweet Pea Canine Care (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you use our services or visit our website.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, address, phone number, email address.

• Pet Information: Pet name, breed, age, medical conditions, behavioural notes, veterinary details.

• Service Information: Booking details, service history, payment records.

• Website Data: Basic analytics such as page views, browser type, and general usage patterns (non‑identifiable).

3. How We Use Your Information

We use your information to:

• Communicate with you about bookings, updates, or emergencies.

• Maintain accurate records for safety and service quality.

• Process payments and manage invoices.

• Improve our website and customer experience.

We do not sell or share your information with third parties for marketing purposes.

4. Sharing Your Information

We may share information only when necessary:

• With veterinarians.

• With payment processors to complete transactions.

• When required by law or to comply with legal obligations.

5. Data Storage & Security

We store your information securely and take reasonable steps to protect it from loss, misuse, or unauthorised access. Digital records are password‑protected, and physical documents are kept securely.

6. Your Rights

You have the right to:

• Request access to the information we hold about you.

• Ask for corrections to inaccurate information.

• Request deletion of your data (unless we are legally required to keep it).

• Withdraw consent for communication at any time.

7. Cookies & Website Tracking

Our website may use cookies or basic analytics tools to improve functionality and understand how visitors use the site. These do not collect personally identifiable information.